:root{
  --bg:#f6f7fb;--card:#fff;--ink:#0b1220;--ink-2:#334155;--muted:#64748b;--line:#e5e8f0;--line-2:#eef0f6;
  --acc:#4f46e5;--acc-2:#7c3aed;--acc-soft:#eceefe;--ok:#15803d;--ok-soft:#e6f6ec;--warn:#b45309;--warn-soft:#fdf2e3;
  --danger:#b91c1c;--danger-soft:#fdecec;--violet:#6d28d9;--violet-soft:#f0e9fe;--wa:#1fa855;
  --grad:linear-gradient(135deg,#1e1b4b 0%,#312e81 35%,#4f46e5 75%,#7c3aed 100%);
  --r:16px;--shadow:0 1px 2px rgba(11,18,32,.04),0 10px 30px -18px rgba(11,18,32,.25);
  --side:264px;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14.5px/1.5 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
a{color:var(--acc);text-decoration:none}
h1{font-size:26px;font-weight:800;letter-spacing:-.02em;margin:0}
h1.with-avatar{display:flex;align-items:center;gap:12px}
h2{font-size:15px;font-weight:700;margin:0;letter-spacing:-.01em}
h3{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin:18px 0 6px}
p{margin:0 0 10px}
.muted{color:var(--muted)}.small{font-size:12.5px}.ok{color:var(--ok)}.nowrap{white-space:nowrap}.r{text-align:right}
.empty{color:var(--muted);padding:22px 0;text-align:center}
.lead{font-size:15.5px;color:var(--ink-2);line-height:1.6}
.note{background:var(--violet-soft);color:var(--violet);padding:8px 12px;border-radius:10px;font-weight:600;display:inline-block;font-size:13px}
.alert{background:var(--danger-soft);color:var(--danger);padding:10px 14px;border-radius:12px;font-weight:500}
.alert.ok-box{background:var(--ok-soft);color:var(--ok)}
.chip{display:inline-block;background:var(--line-2);color:var(--ink-2);border-radius:999px;padding:2px 9px;font-size:12px;margin:0 4px 4px 0}

/* sidebar */
.side{position:fixed;inset:0 auto 0 0;width:var(--side);background:#0f1225;color:#cbd5e1;display:flex;flex-direction:column;padding:18px 14px;background-image:radial-gradient(600px 300px at -10% -10%,rgba(124,58,237,.35),transparent 60%),radial-gradient(500px 300px at 120% 110%,rgba(79,70,229,.3),transparent 60%)}
main.with-side{margin-left:var(--side);padding:28px 36px 60px;max-width:1400px}
main.bare{padding:0}
.logo{display:flex;align-items:center;gap:10px;color:#fff;font-weight:800;font-size:15px;padding:4px 8px 14px;letter-spacing:-.01em}
.logo .mark svg{display:block;box-shadow:0 8px 20px -8px rgba(124,58,237,.8);border-radius:9px}
.workspace{margin:0 4px 12px;padding:10px 12px;border-radius:12px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.08)}
.workspace .ws-lbl{display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:.1em;color:#94a3b8}
.workspace b{display:block;color:#fff;font-size:13.5px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.search{display:flex;align-items:center;gap:8px;margin:0 4px 14px;padding:0 10px;border-radius:10px;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.08)}
.search svg{width:16px;height:16px;fill:none;stroke:#94a3b8;stroke-width:2;stroke-linecap:round}
.search input{background:transparent;border:0;color:#fff;padding:9px 0;width:100%;font:inherit;font-size:13px}
.search input::placeholder{color:#7c86a2}.search input:focus{outline:none;box-shadow:none}
.side nav{display:flex;flex-direction:column;gap:2px}
.side nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;color:#b6bfd3;font-weight:500;font-size:14px}
.side nav a svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;opacity:.8}
.side nav a:hover{background:rgba(255,255,255,.07);color:#fff}
.side nav a.on{background:linear-gradient(90deg,rgba(99,102,241,.35),rgba(124,58,237,.2));color:#fff;box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.side nav .badge{margin-left:auto;background:#f59e0b;color:#1a1200;font-weight:700;font-size:11.5px;border-radius:999px;padding:1px 7px}
.side-foot{margin-top:auto;border-top:1px solid rgba(255,255,255,.08);padding-top:14px}
.switch select{width:100%;margin-bottom:12px;background:rgba(255,255,255,.07);color:#fff;border-color:rgba(255,255,255,.1)}
.switch select option{color:#0b1220}
.me{display:flex;align-items:center;gap:10px;padding:2px 4px 0}
.avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:13px;flex:none;color:#fff;background:linear-gradient(135deg,hsl(var(--h,240) 70% 55%),hsl(calc(var(--h,240) + 40) 70% 45%))}
.avatar.sm{width:30px;height:30px;font-size:12px}.avatar.lg{width:44px;height:44px;font-size:16px}
.me .avatar{--h:250}
.me .who{display:flex;flex-direction:column;min-width:0}.me .who b{font-size:13.5px;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.me .who small{color:#8b95ad;font-size:12px}
.me .out{margin-left:auto;color:#8b95ad}.me .out:hover{color:#fff}.me .out svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}

/* page header */
.page{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.page .sub{color:var(--muted);margin:6px 0 0}
.page .crumb{color:var(--muted);font-size:13px;margin:0 0 6px}
.actions{display:flex;gap:8px;flex-wrap:wrap}
.btn,button{font:inherit;font-weight:600;padding:9px 14px;border-radius:11px;border:1px solid var(--line);background:#fff;color:var(--ink);cursor:pointer;display:inline-flex;align-items:center;gap:8px;box-shadow:0 1px 2px rgba(11,18,32,.04);transition:transform .08s,box-shadow .15s,border-color .15s}
.btn:hover,button:hover{border-color:#cfd5e2;box-shadow:0 4px 12px -6px rgba(11,18,32,.25)}
.btn:active,button:active{transform:translateY(1px)}
.btn.sm{padding:5px 10px;font-size:12.5px;border-radius:9px}
.btn.primary,button.primary{background:linear-gradient(135deg,var(--acc),var(--acc-2));color:#fff;border-color:transparent;box-shadow:0 8px 18px -10px rgba(79,70,229,.8)}
.btn.primary:hover,button.primary:hover{filter:brightness(1.06)}
.btn.glass{background:rgba(255,255,255,.14);color:#fff;border-color:rgba(255,255,255,.25);backdrop-filter:blur(6px)}
.btn.glass:hover{background:rgba(255,255,255,.22)}
.btn.wa-btn{color:var(--wa);border-color:#bfe8cd;background:#f1fbf4}
.wide{width:100%;justify-content:center}
.count{background:#f59e0b;color:#1a1200;border-radius:999px;padding:0 7px;font-size:12px;font-weight:700}
.ico{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:9px;border:1px solid var(--line);background:#fff;color:var(--ink-2)}
.ico svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.ico:hover{border-color:#cfd5e2}.ico.wa{color:var(--wa);border-color:#bfe8cd;background:#f1fbf4}
.acts{display:inline-flex;gap:6px}

/* hero */
.hero{background:var(--grad);color:#fff;border-radius:22px;padding:26px 28px 22px;margin-bottom:20px;position:relative;overflow:hidden;box-shadow:0 30px 60px -40px rgba(49,46,129,.8)}
.hero:before{content:"";position:absolute;inset:-40% -10% auto auto;width:520px;height:520px;border-radius:50%;background:radial-gradient(circle,rgba(255,255,255,.18),transparent 60%);pointer-events:none}
.hero-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;position:relative}
.hero h1{color:#fff;font-size:30px}
.eyebrow{color:rgba(255,255,255,.7);font-size:12.5px;text-transform:uppercase;letter-spacing:.1em;font-weight:600;margin:0 0 6px}
.hero-sub{color:rgba(255,255,255,.85);font-size:15px;margin:6px 0 0}
.hero-actions{display:flex;gap:8px;flex-wrap:wrap}
.hero .kpis{margin:22px 0 0;position:relative}
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:12px}
.hero .kpi{background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.18);backdrop-filter:blur(8px);border-radius:14px;padding:14px 16px;box-shadow:none}
.hero .kpi .lbl{color:rgba(255,255,255,.72)}.hero .kpi b{color:#fff}.hero .kpi small{color:rgba(255,255,255,.7)}
.hero .kpi b.hot{color:#fecaca}
.hero .kpi small.up{color:#bbf7d0}.hero .kpi small.down{color:#fecaca}
.kpi .lbl{display:block;font-size:12.5px;font-weight:600}
.kpi b{display:block;font-size:30px;font-weight:800;letter-spacing:-.03em;margin:4px 0 2px;line-height:1.1}
.kpi b i{font-style:normal;font-size:14px;margin-left:4px;font-weight:500;opacity:.8}
.kpi small{font-size:12.5px}
@media(max-width:1100px){.kpis{grid-template-columns:repeat(3,1fr)}}
@media(max-width:640px){.kpis{grid-template-columns:repeat(2,1fr)}}

/* alert bar */
.alertbar{background:#fff;border:1px solid #fecaca;border-left:4px solid var(--danger);border-radius:var(--r);padding:14px 18px;margin-bottom:18px;box-shadow:var(--shadow)}
.alertbar-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}
.pulse{width:10px;height:10px;border-radius:50%;background:var(--danger);box-shadow:0 0 0 0 rgba(185,28,28,.5);animation:pulse 1.6s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(185,28,28,.5)}70%{box-shadow:0 0 0 10px rgba(185,28,28,0)}100%{box-shadow:0 0 0 0 rgba(185,28,28,0)}}
.alertbar ul{list-style:none;margin:0;padding:0}
.alertbar li{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:8px 0;border-top:1px solid var(--line-2);cursor:pointer}
.alertbar li span{color:var(--muted);font-size:13px}

/* cards */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;margin-bottom:18px;box-shadow:var(--shadow)}
.card.soft{background:linear-gradient(180deg,#fbfbfe,#fff)}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}
.cols{display:grid;grid-template-columns:1.25fr 1fr;gap:18px}
.cols.three{grid-template-columns:1fr 1fr 1fr}
@media(max-width:1100px){.cols.three{grid-template-columns:1fr}}
@media(max-width:1000px){.cols{grid-template-columns:1fr}}

/* chart */
.bars{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;gap:6px;height:200px;align-items:end;padding-top:18px}
.bar{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%}
.bar .col{display:block;width:100%;max-width:36px;background:linear-gradient(180deg,#c7cbfa,#e3e5fd);border-radius:8px 8px 4px 4px;transition:all .15s}
.bar.today .col,.bar:hover .col{background:linear-gradient(180deg,var(--acc-2),var(--acc))}
.bar .v{font-size:11.5px;color:var(--muted);margin-bottom:4px;height:14px;font-weight:600}
.bar .x{font-size:10.5px;color:var(--muted);margin-top:6px;white-space:nowrap}
.bar.today .x{color:var(--acc);font-weight:700}
.hbars{list-style:none;margin:0;padding:0}
.hbars li{display:grid;grid-template-columns:150px 1fr 32px;gap:10px;align-items:center;padding:6px 0}
.hbars .lbl{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hbars .track{height:10px;background:var(--line-2);border-radius:999px;overflow:hidden}
.hbars .fill{display:block;height:100%;background:linear-gradient(90deg,var(--acc),var(--acc-2));border-radius:999px}
.hbars b{text-align:right}
.heat{display:grid;grid-template-columns:repeat(14,1fr);gap:4px;margin:6px 0 8px}
.heat .cell{aspect-ratio:1;border-radius:7px;background:rgba(79,70,229,var(--a));display:grid;place-items:center;font-size:10.5px;color:var(--ink-2)}
.heat .cell span{opacity:.8}

/* lists */
.pend,.timeline{list-style:none;margin:0;padding:0}
.pend li{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:9px 6px;border-bottom:1px solid var(--line-2);cursor:pointer;border-radius:10px}
.pend li:hover,.timeline li:hover{background:#f8f9fd}.pend li:last-child,.timeline li:last-child{border-bottom:0}
.pend .main,.timeline .main{display:flex;flex-direction:column;min-width:0}
.pend .main span,.timeline .main span{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.timeline li{display:grid;grid-template-columns:56px 1fr auto auto;gap:12px;align-items:center;padding:10px 6px;border-bottom:1px solid var(--line-2);cursor:pointer;border-radius:10px}
.timeline .tm{font-weight:700;color:var(--acc);font-variant-numeric:tabular-nums}

/* filters */
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.filters input{flex:1;min-width:240px}
input,select,textarea{font:inherit;padding:9px 11px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--ink);width:100%;box-shadow:0 1px 2px rgba(11,18,32,.03)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--acc);box-shadow:0 0 0 3px var(--acc-soft)}
.filters select{width:auto}
label{display:block;margin:0 0 12px;font-size:12.5px;color:var(--muted);font-weight:600}
label input,label select,label textarea{margin-top:5px;font-weight:400}
.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.inline-form{display:flex;gap:8px}
.row-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.seg{display:inline-flex;background:#fff;border:1px solid var(--line);border-radius:11px;padding:3px;gap:2px;box-shadow:0 1px 2px rgba(11,18,32,.03)}
.seg a{padding:6px 12px;border-radius:9px;color:var(--ink-2);font-weight:600;font-size:13px}
.seg a.on{background:linear-gradient(135deg,var(--acc),var(--acc-2));color:#fff}
.seg .n{background:rgba(255,255,255,.25);border-radius:999px;padding:0 6px;font-size:11.5px;margin-left:2px}
.seg a:not(.on) .n{background:var(--line-2);color:var(--muted)}

/* tables */
table.list{width:100%;border-collapse:collapse}
.list th,.list td{padding:11px 10px;border-bottom:1px solid var(--line-2);text-align:left;vertical-align:middle}
.list th{font-size:11px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.08em;padding-top:4px}
.list tbody tr:last-child td{border-bottom:0}
.list tbody tr{cursor:pointer}.list tbody tr:hover td{background:#f8f9fd}
.list td.link{cursor:pointer}
.sum{color:var(--ink-2);max-width:480px}
.who-cell{display:flex;align-items:center;gap:10px}.who-cell span{display:flex;flex-direction:column}.who-cell small{color:var(--muted);font-size:12px}
.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--ok);margin-left:4px;vertical-align:middle}
.group .card-head h2{font-size:12.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}

/* tags / status */
.tag{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;background:var(--line-2);color:var(--ink-2);white-space:nowrap}
.tag.big{font-size:13px;vertical-align:middle;margin-left:4px}
.tag-programare{background:var(--acc-soft);color:var(--acc)}.tag-urgenta{background:var(--danger-soft);color:var(--danger)}
.tag-transfer{background:var(--violet-soft);color:var(--violet)}.tag-esuat{background:var(--line-2);color:var(--muted)}
.row-urgenta td:first-child{box-shadow:inset 3px 0 0 var(--danger)}
.st{font-size:12.5px;font-weight:700}.st-nou{color:var(--warn)}.st-confirmat{color:var(--acc)}.st-finalizat{color:var(--ok)}.st-anulat{color:var(--muted)}
select.st-sel{width:auto;padding:5px 28px 5px 10px;font-size:12.5px;font-weight:700;border-radius:999px;box-shadow:none}
select.st-sel.st-nou{background:var(--warn-soft);color:var(--warn);border-color:transparent}
select.st-sel.st-confirmat{background:var(--acc-soft);color:var(--acc);border-color:transparent}
select.st-sel.st-finalizat{background:var(--ok-soft);color:var(--ok);border-color:transparent}
select.st-sel.st-anulat{background:var(--line-2);color:var(--muted);border-color:transparent}

/* detail */
dl.kv{display:grid;grid-template-columns:160px 1fr;gap:8px 14px;margin:8px 0 6px}
dl.kv dt{color:var(--muted)}dl.kv dd{margin:0;font-weight:600}
.player{background:linear-gradient(135deg,#f3f4ff,#faf5ff);border:1px solid var(--line);border-radius:14px;padding:12px;margin:4px 0 14px}
audio{width:100%;display:block}
ul.plain{list-style:none;padding:0;margin:0 0 12px}
ul.plain li{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line-2)}
ul.plain li:last-child{border-bottom:0}
.chat{display:flex;flex-direction:column;gap:10px}
.msg{display:grid;grid-template-columns:44px 1fr;gap:10px;align-items:start}
.msg .t{color:var(--muted);font-size:12px;font-variant-numeric:tabular-nums;padding-top:10px}
.bubble{background:#f3f4f9;border-radius:16px;padding:10px 14px;max-width:780px}
.msg.agent .bubble{background:linear-gradient(135deg,#eef0ff,#f4efff)}
.bubble .who{display:block;font-size:11px;font-weight:700;color:var(--muted);margin-bottom:2px;text-transform:uppercase;letter-spacing:.07em}
.msg.agent .bubble .who{color:var(--acc)}
.bubble p{margin:0;color:var(--ink)}
.bubble em.tool{display:inline-block;margin-top:4px;color:var(--violet);font-style:normal;font-size:12px;background:#fff;padding:2px 9px;border-radius:999px;font-weight:600}

/* login */
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:var(--grad);position:relative;overflow:hidden}
.login-wrap:before{content:"";position:absolute;width:700px;height:700px;border-radius:50%;background:radial-gradient(circle,rgba(255,255,255,.14),transparent 60%);top:-300px;right:-200px}
.login{width:100%;max-width:410px;background:#fff;border-radius:22px;padding:32px 32px 26px;box-shadow:0 40px 80px -40px rgba(0,0,0,.6);position:relative}
.login .logo{color:var(--ink);padding:0 0 18px}.login h1{font-size:23px;margin-bottom:6px}
.login-foot{color:rgba(255,255,255,.75);font-size:12.5px;margin-top:16px;position:relative}

@media(max-width:860px){
  .side{position:static;width:auto;flex-direction:row;align-items:center;gap:8px;padding:10px 12px;flex-wrap:wrap}
  .logo{padding:0 6px}.logo .name,.workspace,.search{display:none}.side nav{flex-direction:row;flex-wrap:wrap}
  .side-foot{margin-left:auto;border:0;padding:0;display:flex;align-items:center;gap:10px}
  .switch select{margin:0;width:auto}.me .who{display:none}
  main.with-side{margin:0;padding:18px 14px 40px}
  .hero{padding:20px 18px;border-radius:18px}.hero h1{font-size:24px}
  dl.kv{grid-template-columns:120px 1fr}.sum{max-width:none}.timeline li{grid-template-columns:50px 1fr auto}.timeline .acts{display:none}
}

/* fisa solicitare */
.quick{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 12px}
.chipbtn{padding:6px 11px;border-radius:999px;font-size:12.5px;font-weight:600;background:#fff;border:1px solid var(--line);box-shadow:none}
.chipbtn.on{background:linear-gradient(135deg,var(--acc),var(--acc-2));color:#fff;border-color:transparent}
.req-form h3{margin-top:8px}
.req-form label{margin-bottom:10px}
.btn.danger,button.danger{color:var(--danger);border-color:#fecaca;background:#fff7f7}
ul.plain.team li{align-items:center}
ul.plain.team .acts form{display:inline}
.me a.avatar,.me a.who{color:inherit}